Achievements
The following achievements give an overview of my experience, especially in change management and support for teams, managers and leaders.
Héma-Québec
Mandate
Senior Change Management Consultant (2022-2023)
Mandate: During an SAP implementation (S4/HANA), support project management and create change management strategy and deliverables, communication and manager support plans, and initiate impact analysis workshops with functional teams.
Testimonials
What I most liked about my collaboration with Ginette is that trust was created very quickly between us and the teams. She is in my view the perfect change management coach, considering the numerous experiences she had with people of different profiles and in various industries. Her professionalism was a great support for the program we had to manage together.
Her mission was to craft the program’s change management strategy, and to make sure that key impacted people were adequately prepared to enable them to play their change agent roles within their groups. She built an integrated and very detailed plan containing all components of change management. Her mission was brilliantly fulfilled.
I recommend Ginette without hesitation for her personality and the competency she brings to a team and an organization. She is without a doubt a professional coach able to support those who want to evolve and influence.
Ny Aina Randriamora
Senior IT change management consultant – Héma-Québec
iA Financial Group
Mandate
Change Management Consultant (2021-2022)
Mandate: Support leaders and Managers through a major transformation involving new processes, systems, tools and organizational structures. Strategy, communications, training, creating and conducting workshops for Managers, stakeholder and impact assessments, alignment with Project Management.
Testimonials
I had the great pleasure of collaborating with Ginette for the transformation of our sector. She got involved very quickly and knew how to position herself adequately to support the project team members and provide clarity to the different roles as well as help them become conscious of their change agent responsibility.
Through individual and collective interventions with Managers, she had a significant impact to improve change management maturity. She has left us many well-appreciated workshops to support Managers in the change leadership role.
I recommend Ginette without any hesitation for the great quality and practical aspect of her interventions, her great dedication to her client’s success, her positive leadership and her great capacity to identify and act on issues that arise during any change.
Hélène Bordeleau
Organizational Transformation Consultant – iA Financial Group
CN
Mandate
Senior Change Management Consultant (2021)
Mandate: Support during an IT services transformation (outsourcing); change management strategy, communications and management support.
Spectra Premium
Mandate
Senior Change Management Consultant & Business Coach (2020-2021)
Mandate: Supporting the Management Committee during a major organizational transformation. Structuring the change team, governance, impact and risk analyses, creating a toolbox for project management, communications and mandate as a Business Coach for a Director.
Testimonials
Ginette built the Change Management practice within Spectra Premium in a period of great transformation for our company. She knew how to support our change agents teams, including the Management Committee, to help them understand their roles and our new orientations. In addition to planning the deployment of our new mission, vision and values, Ginette created with our PMO a toolbox to improve how we manage the human aspects of change within projects.
Denis Chabot
President & CEO – Spectra Premium Industries
I recommend Yapcom/Ginette Yapety without hesitation as her implication and dedication are admirable. Ginette has a unique perspective which is a wonderful asset! She has a work ethic and possesses a quick wit that are exemplary. It is very pleasant to work with her and to see the changes within the company become a reality.
Pascale Lagacé
Project Leader, Communication & Advertising – Spectra Premium Industries
GardaWorld
Mandate
Training contents producer (2020)
Mandate: Writing training contents on adaptation to change and stress management.
Reitmans
Mandate
Change management consultant – Web strategy transformation (2019)
Mandate: Change management support for 3 banners (AdditionElle, Reitmans and RW&Co), as well as for a new BI strategy and management reports. Change management plans, stakeholder analysis including executive interviews, impact analysis, coordination with HR, communication, training and support for leaders and managers.
Fiera Capital
Mandate
Change management consultant – SAP Cloud implementation (2018-19)
Mandate: Supporting the Finance leaders and managers; planning and implementing the change plan; analyzing the stakeholders, impacts, risks and organizational issues; developing and implementing communication and training plans.
Testimonials
I had the pleasure of working with Ginette during a major system implementation that impacted all areas of the company. Ginette’s mandate was to put into place a change management plan and to support managers and teams throughout the project. She knew how to listen to all partners involved to understand their needs and insecurities, and she did not hesitate to escalate potential issues. She supported managers with the different challenges of their teams. I particularly appreciated her efficient and regular communications during the transition, as they helped position the project and its positive impacts on the organization. I warmly recommend Ginette for her leadership, her human approach, her listening skills and her dynamic nature, which largely contributed to the success of the project.
Josée Martin
Supervisor, accounts payable – Fiera Capital Corporation
Intact Financial Corporation
Mandate
Sustainable change strategy consultant – IT (2017-18)
Mandate: Supporting the leaders and the managers, developing strategic plans and integrating change during several organizational transformations.
Senior communications consultant – IT (2010-16)
Mandate: Developing and delivering internal communications plans linked to technology and telephony deployments, including change management.
Senior communications consultant – Claims (2014-15)
Mandate: Develop a communications plan for the deployment of a claims management system and new work processes, manage national communications, lead focus groups, participate in the impact analysis and in the development of the change management plan.
Testimonials
Ginette worked with us on several technology projects and in the context of the organizational transformation of IT Services. She greatly contributed to the success of our projects with efficient communication and action plans that were well adapted to our organizational context.
Ginette is one of a few specialists qualified in communication and change management related to IT. She brings great value to investments in technology evolution projects and contributes to maximize their potential with users, as well as to efficiently adapt operational models.
I recommend Ginette without hesitation for any project requiring optimal management of changes and communications.
Pierre Grimard
Vice President, IT Services – Intact Financial Corporation
At the beginning of 2017, we launched an important initiative to completely reassess services offered to Intact’s IT users, a transformation that mainly affected 130 employees. We reached out to Ginette for support in change management – what a great decision!
Throughout the process with Ginette, I received the support I was expecting, and even more. She took the time required to deeply understand the mechanisms in place, to assemble required information and to present her support plan to my management team and myself. The beauty of this plan was that it was alive, flexible and mostly, that it could be easily adapted to the unforeseen and chaotic events we had to face.
Collaboration with Ginette was highly pleasant. Despite many challenges encountered along the way, Ginette’s attitude and solution-oriented approach enabled us to remain focused on attaining our objective.
I have also benefited from her experience and knowledge of a corporate structure such as Intact’s by inviting her to participate in the decision process for some strategic initiatives in my team.
Thanks Ginette!
Dominic Deschênes
Director, IT Service Centre – Intact Financial Corporation
Ginette has a lot of energy and always takes on her projects with passion and enthusiasm. She’s an excellent writer who creates structured and efficient communications and change management plans. She listens to her customers’ needs and has a clear understanding of their challenges. Working with Ginette has always been a great pleasure.
Her work has facilitated the implementation of new work tools and processes and harmoniously accompanied employees during organizational changes. Her collaboration helped reduce frictions and ensure that the changes made sense to the employees in order to get their support.
Ginette has great human and relational qualities, in addition to being rigorous and structured. I would recommend her without hesitation.
Émilie Boudin
Manager, IT Communications – Intact Financial Corporation
I had the pleasure of working with Ginette on a pan-Canadian organizational change project. In addition to her communication expertise, Ginette demonstrated a strategic vision and strong leadership skills. She successfully directed the implementation of multiple action plans. She’s an efficient collaborator with whom it’s always a pleasure to work!
Maud Béland
Communications consultant, National Claims – Intact Financial Corporation (2014-15)
Presagis
Modeling and simulation software (a division of CAE)
Mandate
Senior marketing consultant (2013-14)
Mandate: Planning activities and restructuring the marketing team, managing Web projects and media relations, conducting organizational communications.
Testimonials
I recommend Ginette for her knowledge of communication and marketing as well as her direct approach to issues. She knows how to perform precise interventions on difficult subjects in a defined time frame.
Jean-Michel Brière
General Manager – Presagis
Ginette is extremely well organized and efficient. She listens to her customer’s needs and gets involved as much at the strategic than at the operational level.
I recommend her services to all companies in need of a structured and efficient support to implement an organizational change management plan.
Evelyne Rousseau
Field Marketing Specialist – Presagis
Fédération des caisses Desjardins du Québec
Mandate
Senior communications consultant (2012-13)
Mandate: Planning and implementing organizational communications for initiatives linked to the transformation of the caisses network.
Testimonials
Ginette is a very organized person who can develop very concrete action plans to materialize the company’s vision. We have worked together on large projects that had an impact on many people. She was able to summarize the most important points to unite all parties around a common understanding and support of the project. I recommend Ginette without hesitation. She quickly understands issues to initiate a move to sustainable action.
Sylvie Audet
Senior Director, Communications, Network group – Desjardins
Ginette was able to reassure her business partners with her professionalism, her knowledge and her skills by suggesting adapted and unique strategies for each situation. She is an outstanding professional, with solid skills in communication and change management, with many years of experience that she knows how to use to the benefit of each of her clients.
Olivier Dilain
Consultant, Communications, Network group – Desjardins
Vidéotron ltée
Mandate
Project manager – Corporate communications (2006-11)
Mandate: Develop the corporate intranet, set up an employee recognition program, create and manage a Web security awareness program in high schools, write Web contents and plan organizational communications.
Testimonials
Ginette quickly understands organizational issues and the company’s business objectives while keeping in mind the human aspects. With her projects, she has planted seeds: a vision and an inter-division collaboration spirit that were lacking. She knows how to come up with a winning strategy for the company while engaging employees.
Ingrid Dirickx
Public relations specialist, Corporate communications – Vidéotron Ltd.
I worked with Ginette on two closely related projects that were essential, among other reasons for the efficiency of operational teams: the redesign of the corporate intranet, and the creation of the operational intranet. Ginette contributed to the success of these projects, one of which won a prestigious President’s award, thanks to her knowledge, her sense of organization, her openness and her efficiency. Also, her interpersonal skills, as well as her communication and change management skills, contributed to accelerate some processes.
I recommend Ginette without hesitation; she’s reliable, efficient and engaged in her projects.
Lucile Baladier
General Manager – Customer experience – Vidéotron Ltd